![]() I just want my refund.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The original I sent on Dec 30th, the main ones then a screenshot of how many emails were sent.Over 50. The lack of communication & not letting me know they even received it when they did is the main red flags for me. Them when u get one it's always an excuse of sorts. There's been days of no ************* have to email multiple times to get a response. I'm worried they are trying to steal my money tho bc of how they've handled all this. Said they are going by order on when things came in. A few days later I emailed again & find out that they're supposedly behind & had alot of returns. They responded with they did & that their team has to process it & then I'll get my refund. I also send a screenshot of **** tracking to show they fs received it. I saw they received it 2 days previous on the 9th so I emailed yet again that day & told them I tracked ******* says they received it. I emailed about it & the cost of the return ************ responded on the return label but ignored the part about my package & if they received it yet so looked it up.mind you this was on Jan 11th. I received no email or confirmation of any kind that they had received it. They had told me I'd get my refund 3-8 business days after they received my returned bottles if vape liquid. I sent them the receipt from the post office which included the tracking number. I emailed ***************************** told me I had to first pay to return them in order to get a refund which cost me $20.70 bc they refused to send me a return label claiming they don't do return labels for any reason even when am order s**** up is their own fault. It was correct when I confirmed my order but when I received my order I found it was somehow switched & I had 11 bottles of the 3mg liquid & 3 bottles of the 0mg. “I’d recommend the system to anyone and we’re looking into using more of Veeqo’s features to unleash even more of its potential.I placed an order for 11 bottles of 0mg & 3 bottles of the 3mg vape liquid. “It’s helped us immeasurably,” Peter concluded. Flawless are going from strength to strength as a business and plan on taking Veeqo with them every step of the way. I can actually spend that time doing my real job – growing the business.”īut it doesn’t stop there. “The best thing is that I don’t have to spend two hours every morning trying to resolve orders for out of stock items. “The vast majority are now shipped out the same day, whereas in the past some could have been sat on my desk for days. “Accuracy of orders has improved immeasurably,” said Peter. They went from juggling various stores and marketplaces to having one central stock figure managed through a single platform. I was very pleased.” OperationsĪlmost overnight, Flawless’ order process became monumentally easier to handle. “Overall, the training provided for the system is excellent and makes getting set up pretty simple. But this rocketed up to over 99% almost overnight with Veeqo. But Veeqo’s implementation staff were fantastic and even made themselves available late at night to help correct the problem.”įlawless were only able to fulfil 40% of their orders, due to mass multichannel overselling. ![]() “We had a stock control issue that ended up being completely our fault. And was even impressed with the implementation and set up process. ![]() Peter signed Flawless up for Veeqo right away. The vast majority are now shipped out the same day.” “Accuracy of orders has improved immeasurably. He took us through a demo and it became clear very quickly that Veeqo would be the best solution for us.” “But Mike in sales was so dedicated and easy to get hold of. “We looked at several options and I suppose my biggest concern was that I’d never really heard of Veeqo before,” admitted Peter. And Flawless quickly started looking for an automated solution. “In the end, we’d just have to refund some of them and lose out on the sale completely.” A Breath of Fresh AirĪll this led to the realisation that something had to change. “Sometimes orders would be sat on my desk for 5-6 days because I couldn’t get a response from the customer,” explained Peter. And Peter wasting hours every day contacting customers to rectify everything. Flawless are the UK’s biggest distributor of vape products and accessories while also supplying vape shops all around the world.Īll leaving Flawless with a huge overselling problem. ![]()
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6/21/2023 10:03:12 am
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